Consumer Contract Regulations
The Consumer Contract Regulations ONLY apply to purchases made by people for personal use- the Consumer Contract Regulations do not apply to purchases made for commercial use
If you place an order for an unavailable item, you will be informed via email. You can then either wait for the item to arrive, choose an alternative or cancel the item from the order and receive a refund.
All images of products are purely for illustration only and do not form part of the description of the product. Multi Supplies 4U Ltd cannot accept responsibility for any difference between the image on the website and the actual appearance of the product, colour can not look the same on every screen so your results may vary depending on the resolution, size, brand, colour density and the overall picture settings on your device. we cannot be held liable for any slight variations. For full specifications please check the product description and the product specifications.
If there is a problem with the payment (if your bank declines the payment, there are security concerns etc) we will contact you to advise. We reserve the right to decline an order or payment- we can also insist that an order is only sent to the registered address of the payment card.
Upon delivery, you must inspect the goods carefully for damage as Multi Supplies 4U Ltd is unable to accept responsibility for damage in transit, shortage of delivery or loss of products unless the customer advises us via telephone within four working days from the date of delivery.
Prices & Payment
We take payment in full from your chosen payment option upon receipt of your order.
All goods are subject to availability.
All goods delivered remain the property of Multi Supplies 4U Ltd until they are paid for in full.
Only one discount code may be applied to any single order.
Returns and How to Cancel Your Order:
We have a very fast order turnaround time- if you wish to cancel an order, you must do so as soon as possible. You can email us in**@****************co.uk or call 01282 930195 to cancel an order.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
Our return and refund policy are for non-custom printed hardware products only.
To be eligible for a return, your item must be in the same condition that you received it, unopen or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
In accordance with the Consumer Contract Regulations, as a customer, you have a cancellation period. This starts the moment you place the order and ends 14 days from the day you receive the goods (certain products are exempt from this and are listed below)
Once you have notified us that you would like to return the order (which must be within 14 days of receipt of the order), you have 14 days to return the order to us.
How to Return Your Order
Please note- during the current Coronavirus pandemic, we regret that we cannot accept returns for non-faulty infection control products (items such as gloves, hand sanitiser, face masks etc).
A product purchased from Multi Supplies 4U may be returned for the following reasons:
You have the right to cancel your order up to 14-days AFTER your delivery date.
If the product arrives faulty or damaged.
If the product is incorrect due to a mis-pick or misinformation (this must be reported as soon as possible upon receipt of the order).
The customer finds the product unsuitable or is dissatisfied with the product.
When returning orders to us, the following applies:
Goods must be returned as sold i.e. in the original packaging and in resalable condition.
Any free gifts or other additional bundled items delivered with the products must also be returned.
You must obtain a Returns Authorisation Number and label the parcel/s with it to allow the return to be dealt with as efficiently as possible.
Failure to meet the above criteria may result in the return being rejected.
Once you have a returns authorisation number, you will need to clearly display it on the outside of the parcel and inside also provide a Returns Form detailing reasons for your return.
Some products are made to order or are shipped directly from our manufacturer. If you wish to return these items without a fault, a restocking fee may be applied. Please contact our Returns Team for more information.
If you would like to return an item, please contact us on 01282 930195 or email in**@****************co.uk to obtain a returns authorisation number.
Please note you must organise the return of the items at your expense unless the item is faulty or incorrect due to an error by Multi Supplies 4U Ltd. In this instance, your item will either be collected, or postage will be refunded. This is at the discretion of Multi Supplies 4U Ltd and cannot be requested.
We regret we cannot accept returns of various types of non-faulty products if:
Any products on the order that have been personalised.
Any specially manufactured products made to order.
For some items purchased we may ask the manufacturer to contact you directly to establish the nature of the fault and then (depending on the fault) we will either organise a replacement or in some instances ask you to liaise with the manufacturer directly.
When an item becomes faulty more than 30 days after purchase, please call the Multi Supplies 4U Ltd Returns Department for advice.
If a product is faulty and an exchange is processed (and the product you ordered is unavailable) we reserve the right to offer an equivalent product from a different manufacturer
Delivery Times
Email confirmation is sent for every order placed- this confirmation is sent to the email address input when you place the order (or to your PayPal/account). We cannot re-send this confirmation, so please ensure you enter the correct email address.
By accepting these terms and conditions you are deemed to have read our and understand the timings involved.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, custom products (such as special orders or personalised items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Business to Business & Conditions:
When ordering from Multi Supplies 4U Ltd for commercial purposes, the Consumer Contract Regulations do not apply- you agree to be bound by the following Multi Supplies 4U Ltd Business to Business Terms & Conditions
Credit accounts can be offered, subject to status, and at the discretion of Multi Supplies 4U Ltd. We reserve the right to withdraw or restrict your credit account at any time.
You have 14 days from the date of the invoice to make a payment- if payment is not received, we will put your account on stop and cease processing any further orders until payment is made. We will pursue Directors of the Company (as per details listed on Companies House) for any non-payment. Any costs incurred will be added to your outstanding invoices.
All goods remain the property of Multi Supplies 4U Ltd until paid for in full.
When ordering via our website or via email, please check order confirmations to ensure prices and delivery addresses are correct- we cannot be liable for errors.
Any changes to an order placed via the website or via email and any cancellation requests need to be made in writing via email- we cannot accept verbal amendments to orders.
If an order has already been sent to our Warehouse for processing, it may not be possible to amend or cancel the order.
Any prices quoted on our website, catalogue or any other publication are subject to change.
Images and descriptions on our website, catalogue or any other publication are correct to the best of our knowledge, but the manufacturer can change the appearance or specification of their products without informing us. We cannot
We make no claims regarding any products listed regarding their purpose or suitability.
Delivery dates- these are an approximation and we cannot be liable for any losses incurred by late or lost deliveries.
Delivery charges- we reserve the right to reduce or increase delivery charges when processing your order- we will inform you of any changes to the amount charged for delivery, and we will not process the order until we have confirmation of acceptance from you
In the event of stock availability issues, we reserve the right to swap any unavailable item(s) ordered for available item(s) that are of comparable quality and price.
Upon delivery, you must inspect the order thoroughly. Any shortages or damages must be highlighted via email within 3 working days. Any shortages or damages highlighted after 3 working days cannot be investigated.
All return requests are considered on a case by case basis – we are not obliged to accept returns of any orders.
If you order an incorrect item(s), we are not obliged to process an exchange or return- when returning an item, you must first seek approval from our Returns team.
Any item that is ordered or manufactured specifically for you or is personalised, cannot be returned to us for an exchange or refund
You are responsible for returning the item to us and any associated costs- we may charge a re-stocking fee to cover all administration costs.
If an item is returned to us in what we believe is an un-saleable condition, we will not process a refund or exchange- the items will either be destroyed or returned to you (at your expense).
If a delivery is unsuccessful and is returned to us (and you request that we re-send the order to you), we reserve the right to charge additional delivery charges to cover our costs incurred.
If an item is delivered to you direct from the manufacturer, and the delivery is unsuccessful, we reserve the right to charge a re-stocking fee. We will charge you the amount that the manufacturer charges us (typically 15% of the order total)
Prices change- we cannot be liable for any price changes once you have placed the order- we will process the order at the price agreed when you placed the order. If the price subsequently increases or reduces, we cannot change the order.
Warranty and Limitation of Liability
Multi Supplies 4U Ltd (the Seller) warrants that all reasonable care will be taken to ensure the quality of materials and workmanship. In the event of any defect arising within 12 months, or a different period as specified in the general description of the goods, from the date of delivery to the Buyer, or as otherwise agreed in Writing, the Seller will repair or replace the defective goods, if required to do so, provided that:
they are returned carriage paid to the Seller’s premises; and
it is proved to the Seller’s satisfaction that the defect is due to inferior workmanship or material.
The warranty excludes defects caused by misuse or neglect or arising from wear and tear and applies only to Goods bought directly from the Seller.
The Seller shall not be under any liability to the Buyer for any defects in the Goods or for any loss or damage to or caused by the Goods, whenever they arise, except to the extent that the Seller has expressly accepted liability under these conditions.
All other conditions, warranties or other terms whatsoever concerning the Goods, whether express or implied, by statute, at common law, or otherwise, are hereby excluded to the fullest extent permitted by law.
In no circumstances (other than death or personal injury caused by the Seller’s negligence) shall the Seller be liable for any purely economic loss or for any special, indirect or consequential damages of any nature whatsoever.
The Seller does not undertake to pay for the cost of repairs to defective material or goods incurred by the Seller without previous specific agreement in Writing.
MS4U will consider a claim for non-delivery where we do not have a POD and the claim is brought to our attention within 10 calendar days of dispatch. We cannot accept claims for non-delivery where any part of the postal address is missing from an online order.
Jurisdiction:
This web site, any content contained herein and any contract brought into being as a result of usage of this web site are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.
Statutory Rights:
These terms and conditions do not affect your legal rights.
